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Author Topic: can not log in  (Read 2103 times)
iansaggers
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Posts: 42


« on: March 19, 2017, 05:46:11 PM »

has anyone else had issues with logging in?
i enter user name/pw and it just goes to blank screen!!
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wordlinx
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WWW
« Reply #1 on: March 19, 2017, 06:44:26 PM »

Hi, please try logging out (here) and then logging back in again.
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iansaggers
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Posts: 42


« Reply #2 on: March 20, 2017, 11:19:23 AM »

that takes me to ptcpad.com!
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iansaggers
Newbie
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Posts: 42


« Reply #3 on: March 20, 2017, 11:22:05 AM »

do they even have a support desk?
it still isnt working
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iansaggers
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Posts: 42


« Reply #4 on: March 20, 2017, 11:25:27 AM »

doesnt work on any browser either
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iansaggers
Newbie
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Posts: 42


« Reply #5 on: March 20, 2017, 11:30:54 AM »

every time i try to login it goes to a blank page. this happens on every browser. ive cleared cookies etc. why is this??
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wagygirl
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« Reply #6 on: March 20, 2017, 12:11:03 PM »

that takes me to ptcpad.com!

When you get to ptcpad, just type Wordlinx.com into your browser, then sign in.
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iansaggers
Newbie
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Posts: 42


« Reply #7 on: March 20, 2017, 04:16:35 PM »

that didnt work either
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wordlinx
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« Reply #8 on: March 20, 2017, 07:30:13 PM »

Please clear your cookies and/or try using a different browser.
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iansaggers
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Posts: 42


« Reply #9 on: March 20, 2017, 08:51:08 PM »

as i stated earlier, i have cleared cookies and tried 3 browsers. still no luck
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rah
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Posts: 335



« Reply #10 on: March 20, 2017, 09:52:21 PM »

Maybe some kind of certificate issue on your computer? Since you cannot use WordLinx since the SSL upgrade, that could be the next thing to check.
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iansaggers
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Posts: 42


« Reply #11 on: March 21, 2017, 09:39:46 AM »

how do i check this please?
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rah
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Posts: 335



« Reply #12 on: March 21, 2017, 10:56:28 AM »

Here is a website for Firefox and 2 operating systems:

https://support.quovadisglobal.com/kb/a41/how-do-i-check-my-certificates-on-firefox.aspx
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iansaggers
Newbie
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Posts: 42


« Reply #13 on: March 21, 2017, 12:48:18 PM »

i use chrome
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iansaggers
Newbie
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Posts: 42


« Reply #14 on: March 21, 2017, 12:56:26 PM »

i downloaded firefox to try but no joy there either. please help
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